Refund Policy

Effective Date: 26th June 2026

This Refund Policy applies to purchases of the Wireslate platform and its associated services (the “Product”), offered by Gravity Valley Unipessoal, Lda (“Wireslate”, “we”, “us”, or “our”). It forms part of, and should be read together with, our Terms of Service.

14-Day Full Refund

You may request a refund within 14 days of your payment, for any reason. If you request a refund within this 14-day window, you will receive a full refund of the amount paid.

To request a refund, simply contact us at hey@superfaststartup.com from the email address associated with your account. There is no need to explain your reasons.

How Refunds Are Issued

Refunds are issued to the original payment method used at the time of purchase. We are unable to provide refunds through any alternative payment method.

All payments for the Product are processed by Paddle (paddle.com), who acts as our Merchant of Record and handles billing and refunds on our behalf. Once a refund is approved, the time it takes to appear in your account depends on your bank or card provider.

After the 14-Day Window

After 14 days have passed from your payment, that payment is no longer eligible for a refund under this policy. You can still cancel your subscription at any time through your account settings; cancellation stops future renewals and takes effect at the end of your current billing period.

Chargebacks

If you have any issue with a payment, please contact us first at hey@superfaststartup.com — in almost every case we can resolve it quickly, including issuing a refund where you are eligible under this policy.

Because we offer a straightforward 14-day refund, a chargeback (or any other reversal of a payment) is not necessary. If a chargeback is initiated, the following applies:

• We treat any chargeback or payment reversal, regardless of the reason given, as a request to end your relationship with the Product. Upon notice of a chargeback, we may immediately cancel and delete your account, end any active subscription, and revoke all licenses granted to you. Any continued use of the Product after a chargeback is unlicensed.
• Where a chargeback is wrongful, made in bad faith, or in breach of our Terms of Service (for example, a chargeback raised instead of using the refund process, or after the 14-day window), you remain liable for the full amount of the disputed payment.
• In those cases, you also agree to reimburse us for our reasonable costs of collection and recovery, including any chargeback fees charged by our payment processor and any reasonable legal or administrative costs we incur. We may recover these amounts through any lawful means, including third-party collection services.

Fraud

In the event of suspected or confirmed fraud, we reserve the right to refuse a refund. Any attempt to obtain a refund through fraudulent means will be pursued to the fullest extent of the law.

Questions

If you have any questions about this Refund Policy, contact us at hey@superfaststartup.com.